Information Technology
Technical support is an advice service provided, usually over the phone, to help people who have problems using a computer. Presently most large and mid-size companies have outsourced their tech support operations.
About Information Technology
Technical support is an advice service provided, usually over the phone, to help people who have problems using a computer. Presently most large and mid-size companies have outsourced their tech support operations.
Ideal Candidate (Benchmark)
Work Preferences (Self-Assessment)
(3%)
What the ideal candidate explicitly says they want in their work, work style, and work environment
3D Printing
Augmented Reality
Virtual Reality
Machine Learning
Artificial Intelligence
Self-Driving Cars
Internet of things
Cloud Computing
Quantum Computing
5G
Software Development Tools
Blockchain
Cybersecurity
Poverty
Boredom
Ageing
Treating Diseases
Preventative healthcare
Improving Relationships
Education
Automation and the Future of Work
Financial Planning
Increasing Productivity
Natural Disasters
Cyberattacks
Nuclear War
Terrorist Attacks
Environment
Food Conservation
Water Conservation
Energy Conservation
Income Inequality
Racial Inequality
Gender Inequality
Immigration
Space Settlement
Mental Health
Interests (Self-Assessment)
(6%)
Candidate general interests and strong interest inventory
Strong Interest Inventory Results
Strong Interest Inventory is a popular interest assessment used by career counselors. Learn more here.
Realistic
80%
Investigative
80%
Social
80%
Conventional
80%
Enterprising
60%
Artistic
40%
Personality (Self-Assessment)
(9%)
The big five, 16 personalities, and other personality traits
16 Personalities Results
16 personalities / myers briggs is a popular way for career counselors to distinguish how people have different personalities. Learn more here.
ESTP
Big Five Results
The Big Five personality traits is a popular way for career counselors and psychologists to distinguish how people have different personalities. Learn more here.
Agreeableness
100%
Conscientiousness
80%
Extraversion
80%
Openness
40%
Neuroticism (Inverse of Emotional Stability)
40%
Skills (Self-Assessment)
(20%)
The top skills that matter
Top hard skills:
Troubleshooting
Business Process Improvement
Google Suite / Office 365
Windows Server
Microsoft Exchange
Active Directory
Top soft skills:
Customer Service
Communication
Creative Problem Solving
Teamwork
Determination
Independent
Education
(9%)
The educational components that matter
Engineering, Computer Science, Information Technology
Projects
(11%)
Importance of relevant projects, and what type of project work
software
hardware
development
IT
information technology
500
Experience
(11%)
Importance of relevant experience, and what type of experience
software
hardware
development
IT
information technology
Interview
(14%)
What matters in the ideal candidate's interview
Diversity
(17%)
What valuable diverse candidates look like to us
No programs or courses have been recommended for this pathway.
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